Privacy Policy.
This policy explains how Ascend Agents collects, uses, stores, and protects your information when you use our service. By accessing or using Ascend Agents, you agree to the practices described here.
Information we collect
When you use Ascend Agents, we collect and process certain data necessary to deliver and improve our services. This may include:
- When you connect your Facebook Pages, we access data through Meta's official Graph API.
- This may include: Page ID, Page name, messages sent to the Page, and basic account information needed to provide the unified inbox and automated responses.
- To enable automated replies, we temporarily store incoming messages and the generated responses.
- Messages are only used to deliver replies and manage conversation history within the Service.
- If you subscribe to Ascend Agents, our payment processor (e.g., Stripe) collects payment details.
- We do not store credit card information on our servers.
- We collect anonymous analytics such as feature usage, performance logs, and error reports to improve the Service.
- If you contact us through our support system (e.g., email, chat, or community platforms), we may collect your username, email, and messages for support purposes.
How we use your information
We use collected information for the following purposes:
- To provide and maintain the Ascend Agents service.
- To fetch, display, and manage Facebook Page messages in one place.
- To power automated replies via connected bots.
- To process subscriptions and manage billing.
- To improve user experience, troubleshoot issues, and ensure compliance with Meta's Platform Policies.
- To respond to user inquiries and provide customer support.
Data storage & security
- Ascend Agents stores Facebook Page messages only for the period required to deliver inbox and automation features.
- Messages are securely stored and encrypted in transit and at rest.
- Stored messages are automatically deleted when a user disconnects their Facebook Page, deletes their Ascend Agents account, or we terminate the Service.
Your rights & choices
As a user, you control your data and can:
- Disconnect your Facebook Pages from Ascend Agents at any time.
- Cancel your subscription and request deletion of associated billing data.
- Contact us to request permanent deletion of your account and associated data.
We will honor such requests within a reasonable timeframe, except where data retention is legally required.
Data retention
We retain only essential data to operate the Service. When you delete your account or disconnect your Facebook Pages:
- Associated messages and bot data are deleted from our systems.
- Billing and subscription data is retained only as required by financial regulations.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our service offerings, legal or regulatory requirements, or security measures. If significant changes are made, we will notify users through the Service or via email.
Continued use of Ascend Agents after updates signifies your acceptance of the revised Policy.
Contact & support
If you have questions about this Privacy Policy or how your data is handled, please contact us through any of the channels below.